Position Title: Plant Room Upgrade Technical Support Engineer
Hiring Location: [Shah Alam, Malaysia]
Role Summary:
The Plant Room Upgrade Technical Support Engineer is responsible for providing technical support during sales process.
The Plant Room Upgrade Technical Support Engineer directly reports to Plant Room Upgrade Project Manager and coordinates with Service Sales Manager, Service Operations Manager and Support team ensure strategies are executed accordingly in timely manner.
Principal Responsibilities:
1. Provide technical advice and guidance to the sales force to resolve product or service requests regarding engineering, technical or scientific issues that can be complex in nature.
2. Researching, collecting, and reporting information on the ability and capacity of company products and competing equipment.
3. Aiding in the design and development of equipment and systems, and redesign of existing
systems to fulfill the needs of customers.
4. Providing equipment functionality and capability reports to the sales force.
5. Escalating and/or seeking guidance to complex issues from supervisor for resolution.
6. Perform site surveys, site measurements, attend pre-bid walkthrough if needed.
7. Attend tender clarifications/interview as and when required.
8. Develop cost reduction initiatives while maintaining quality and productivity.
9. Source/liaise/negotiate with suppliers, vendors and subcontractors on quotations and requirements.
10. Determine Bill of Quantity.
Job Description
11. Ensure compliance with Foreign Corrupt Practices Act (FCPA), Code of Ethics, and company's set policies and procedures.
12. Any other duties as deemed appropriate.
Qualification:
• Degree/Diploma in Engineering/Building
• 2 to 3 years min experience in HVAC (Heating Ventilating and Air Conditioning)/ACMV (Air Conditioning and Mechanical Ventilation) industry is a must
• Knowledge of different types of HVAC systems and their components
• Ability to read and comprehend mechanical drawings and other construction documents
• Knowledge of commercial HVAC/Mechanical Contracting
• Able to work well under pressure to meet tight deadlines
• Strong communication skills
• Deadline and detail-oriented
• Knowledge/Experience in project management will be value added