Senior Field Application Engineer

Responsibilities

• Lead and supervise team of other Field Application Engineers across APAC.

• Provide technical support projects across APAC via email, phone call, video calls and on-site visits (Singapore only).

• Able to communicate clearly with international customers in verbal and written English and Mandarin.

• Work with escalation points with the global Technical Support team to drive the resolution of complex issues.

• Provide technical support and onboarding to Ecosystem partners, enabling them to effectively utilise our platform and services.

• RMA products investigation for products across APAC.

• Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.

• Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.

• Specify wireless lighting control solutions to projects in the market.

• Work with global Specification Success team as a regional advocate for specifiers in APAC region.

Qualifications

• Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.

• Proficient in handling and troubleshooting electrical products.

• Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.

• Experience with AutoCAD preferred.

• Prior working experience with electrical contractors and system integrators is a plus. 

• Previous project experience from design stage to installation stage.

• Excellent time management skills and ability to independently multitask and prioritize work.

• Attention to detail and technical problem-solving skills.

• Advanced proficiency required in Microsoft Office, Microsoft Teams and Sharepoint

• Employment Pass can be applied.

• Strong spoken Mandarin is a must.