Service Manager

Job type: Permanent
Contact name: Terence Leong

Contact email:
Job ref: 33595
Published: 11 months ago
Startdate: 25 July 2023 - 25 July 2023

Job Overview:

  • The position requires an Electrical, Mechatronic, or similar Engineering degree.

  • Proficiency in English, both written and verbal, is essential.

  • The candidate must have the legal right to work in Malaysia and a valid passport or the ability to apply for one.

  • Previous experience in managing and mentoring a team of engineers is required.

  • Due to the nature of working from various off-site locations, the candidate should be self-motivated and capable of working with limited supervision.

  • Approximately 50% of the time will be spent on-site, mainly in Malaysia, but with some overseas trips lasting from a few days to several weeks.


Desired Technical Experience:

  • Knowledge in AVR, Generator Excitation, LCI Commissioning, and Drives.

  • Familiarity with Protection Relay Configuration and Secondary Injection Testing.

  • Experience in configuring and commissioning PLC or DCS control systems.

  • Electrification Design or Commissioning Experience, such as MCCs and Switchgear.

  • Familiarity with OEM products from Siemens, ABB, and GE.

  • Bonus points for experience with Generators, Motors, Bearings, or Gearboxes.

  • Strong computer skills, including networking understanding and quick adaptability to new software and problem-solving abilities.

  • Advanced proficiency in Microsoft Office applications - Word, Excel, and PowerPoint.


Desired Skills:

  • Quick learner and self-motivated.

  • Ability to manage a team of 5 or more engineers effectively.

  • Proficiency in professional communication with customers and colleagues.

  • A strong focus on safety, with a track record of implementing safety best practices.

  • Knowledge of key customers within power generation in South East Asia is advantageous.


Main Accountabilities:

As a service manager in an engineering role, the primary responsibilities include:

  • Developing service strategies, plans, and schedules for engineering projects/products to ensure efficient maintenance and support.

  • Allocating resources, including technicians, tools, equipment, and materials, for successful service execution.

  • Overseeing service activities, such as installation, repair, troubleshooting, upgrades, or maintenance, and ensuring compliance with safety and quality standards.

  • Managing customer relationships, understanding their requirements, addressing concerns, and maintaining strong connections with key stakeholders.

  • Leading and managing a team of service technicians or engineers, providing guidance, training, and performance feedback.

  • Identifying opportunities for process improvement and implementing corrective and preventive measures based on service data and feedback.

  • Maintaining accurate service records and generating performance reports to evaluate service delivery and identify areas for improvement.



Experience with the following products would be favorable:

  • AVRs like Brush A12/A30, GE EX2000, EX2100, EX2100e, and Siemens.

  • Generators such as Brush, GE PC, and Siemens SGT.

  • PLCs / DCS Systems from ABB, GE Rxi, Mark Vie, and Siemens S7.

  • Protection Relays like ABB, GE, Alstom, and Siprotek.

  • Drives like ESP1, DC2100e, SINAMICS, etc.

  • SCADA Systems such as Cimplicity, Citect, etc.