Technical Engineer

Job type: Permanent
Contact name: Aden Chia

Contact email: aden@aurora-talent.com
Job ref: 33387
Published: 29 days ago
Startdate: 05-01-2023
  • Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
  • Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers
  • Performs technical sales support at customer sites, or on a multiple-site basis
  • Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
  • Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
  • Responds to customer questions regarding operation and malfunctions.
  • Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • Response for product and technical training to customers.
  • Responsible for new product application and testing.
  • Prepare technical documentation for presales, sales and after sales