- Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
- Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers
- Performs technical sales support at customer sites, or on a multiple-site basis
- Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
- Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
- Responds to customer questions regarding operation and malfunctions.
- Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Response for product and technical training to customers.
- Responsible for new product application and testing.
- Prepare technical documentation for presales, sales and after sales
|Contact name:||Aden Chia|
|Published:||29 days ago|