The job involves working with Technical, Quality and R&D personnel from the different APAC countries as well as the global teams hence engages in a multicultural work environment.
This position has contacts with different types of customers – distributors, end-users, architects, developers and project managers .
This job may require international travel when needed.
Competition in the talent market is fierce, both attracting and retaining talents
In close collaboration with the sales team, develops improvements on existing products and/or new products, which have high market potential for Malaysia.
Conduct benchmarking study against competitors’ products.
Conduct raw material evaluation, cost effectiveness study on raw materials/formulation.
Develop complete TDS and SDS library.
Develop testing methods in accordance to Industrial Standard.
Reviews conformance of products, raw materials and packaging materials to standard specifications
Reviews and approves quality test reports of product returns inspection and corresponding recommendation.
Ensure that new products developed meet customer’s expectations on quality and cost and that quality service is extended to internal and external customer on time.
Technical & Technical Service
Coordinates with the Technical & R&D Managers of the other APAC countries in providing technical support to customers and developing technical education program through the Bostik Academy
Manage the Bostik Academy training programs from attendee participation/invite in coordination with the commercial teams, programs and webinars in coordination with regional BU heads and global technical team, post-training evaluation report and tracking in coordination with marketing
Develops and implement product and technical knowledge within the C&C organization as well as the customers in different methodologies
Ensures fully trained and dedicated technical team is in place and head the Train the Trainers roll-out in MY
Scans competitive S&B and W&F landscape in coordination with the commercial teams and coordinate internal/external benchmarks
Supports demonstration program of new products in coordination with the SEA countries’ R&D/ Technical personnel as well as the SEA marketing team.
Ensures the technical team works with the Sales teams in the effective conduct of customer complaints investigation and its resolution.
Develops demand creation technical programs to assist sales men in delivering targets through product demonstration and conversion.
Organizes regular presentations, trainings and technical service support to the customers.
Supports and assists the sales men, and other related internal departments, in the effective conduct of customer complaints investigation and its resolution.
Provides customers with solutions to develop, trouble shoot and optimize such processes and usage of products to include mock-ups.
Renders investigation reports regarding product and application complaints, prepares recommended application methodologies, and other related documents.
Takes charge in preparing and providing applied product samples (coordination with designated sample producer).
Ensure integrity of documents Quality Assurance
Reviews conformance of products, raw materials and packaging materials to standards specifications
Approves quality inspection reports of products for exports
Approves quality inspection reports of imported/local trade products
Reviews and approves quality test reports of product returns inspections and corresponding recommendation
Ensures that product manufactured meet standards specifications in items of quality, quantity and set processing time
Ensures that Standard Operating Procedures (SOP) and Standard Work Instructions (SWI) are implemented and regularly reviewed for continual improvement.
Maintains/updates records of ISO related documents in the Document Control Center (DCC)
Act as quality champion for the plants
Review non quality cost/quality index of plant and initiate corrective/improvement actions