- Support Business Application (ERP - M3) first level on incident resolution and change request for Business Unit in Malaysia & Singapore, coordinating with SEA/APAC Competency Center team based in Bangkok & China
- Perform local Business Application (M3) services/supporting role by delivering the services aligned with services level agreement to local business.
- Conduct feasibility study to estimate development time and cost for each project and evaluate the IT proposal to help user in the decision-making process.
- Prepare detail plan for design development and implementation of systems to meet user needs, whether in-house or external.
- Control the preparation of systems test and evaluate their outcome to ensure that standards are maintained.
- Ensure that the provision of documentation which is accurate in order that future enhancement of corrections can be carried out efficiently.
- Assist user department in instruction new procedures and train users to ensure these are implemented effectively and with the minimum or disruption.
- Perform local Business Application (M3) security officer role and implementing Business Application (M3) security projects aligned with SG Global and regional plan/strategy.